Keeping you happy is our number one priority.
Returns are easy – if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process. Before returning the item, please contact us at 305-541-6400 and let us know what item you are returning and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with your return.
We do our best to provide you with the highest quality cigars and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality. Should you experience any problems, please contact us. We’re here to help. We guarantee your satisfaction and we will work to achieve it.
For cigars by the box or bundle of 20 cigars or more, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.